OpenLivery support
Help with the mobile app, your workspace and customer conversations.
For app issues, feedback or feature requests, email support@megacubos.com.
Include your workspace or server address, phone model, operating system and app version, plus the steps that led to the issue. Do not send passwords or access tokens. Remove customer information from any screenshots you share.
Sign in to your workspace
The mobile app requires an existing OpenLivery workspace and a portal operator account provided by your organization. Your agency administration login may be different.
- Select OpenLivery on the sign-in screen and enter the workspace name provided by your administrator.
- If your organization manages its own server or uses a custom domain, select Another server and enter the full HTTPS address instead.
- Enter your portal email and password. If you do not know your workspace, server address or credentials, ask your organization's administrator.
I cannot connect or sign in
Check your internet connection and confirm the workspace or server address with your administrator. The server must be reachable and compatible with the current mobile app. If the app cannot refresh, use its retry action. If your session has expired, sign in again. For a self-hosted server, your administrator manages availability and updates.
I cannot reply to a conversation
If AI is handling an open conversation, tap Take over to reply yourself. Resolved cases remain read-only; a later customer message starts a new case. On WhatsApp Business, a closed reply window requires an approved message template. Ask your administrator if the channel is disconnected or the required template is unavailable.
Voice notes, photos and files
Tap the microphone beside the plus button to record a voice note. You can pause it, review it and listen before sending. Use the plus button for photos, videos or files. Allow microphone, camera or photo access when prompted for the feature you choose. If you previously denied access, check OpenLivery's permissions in your phone's Settings. For a failed attachment upload, check your connection and retry from the app.
Finding conversations and customer history
Check the open or resolved view and clear any search, team or assignment filters that may hide a case. Contact details include notes and previous cases. Your account only has access to the portal assigned to it; ask your administrator if you appear to be in the wrong portal.
Privacy and data requests
Read our privacy policy or follow the data deletion instructions. For a self-hosted installation, contact the organization that operates your server about its data practices.