Deploy WhatsApp AI agents

Official WhatsApp API

Connect a client number through Meta’s supported WhatsApp Business Cloud API with signed webhooks.

QR connection

Use the QR channel when a client prefers to pair an existing WhatsApp session.

Operational inbox

Keep open and resolved conversations together, route them to teams and assign the right person.

AI and human control

Let the agent respond, take over as a human, and return the conversation to AI when ready.

Define a specific deliverable

Start with frequent questions and request triage for one client. Document what the agent may answer, what information it needs and when a person must take over.

Prepare a test environment

Create the client subaccount, configure its agent and connect the chosen WhatsApp channel. Use test contacts and approved answers. Do not promise booking, payment or inventory access unless those integrations are configured.

Rehearse the whole conversation

Test a known question, an ambiguous request and an out-of-scope question. Check team assignment, human takeover and return to AI. Verify that another client's information never appears in the response.

Measure and agree on operations

Before expanding the service, review correct answers, handoffs, response times and actual usage. Define who maintains information, handles incidents and approves changes. Separate implementation scope from monthly maintenance.

Implementation

Configuration, information preparation, testing and training delivered by your agency.

Platform and infrastructure

A Cloud plan or self-hosted infrastructure. Community has no software license fee; running it can still incur costs.

Variable usage

AI provider usage and applicable WhatsApp channel charges. These depend on model, traffic, country and message type.

Maintenance

Support, answer review, updates and backups according to your service agreement.